Q: Where is your store located?
A: We are a Virginia Based online only small business. We also do pop ups at anime conventions and pop up events around the DMV area. All pop up shows are announced on our instagram @Ljalley_
Q: When will I receive my order?
A: Orders take about 2-4 business days for processing. Domestic (US) orders take 3-5 business days with first class including tracking and international orders take roughly 14-21 business days. (Pre-COVID)
Q: How do I know when I will get my order?
A: Once we ship out your item, you will be emailed a tracking number, you can track the order with that.
Q: Can I change my shipping address once the order has been placed?
A: As long as the order hasn't been packed and shipped out, we can make a change to the shipping address, just contact us via email at Ljalley95@gmail.com and let us know. If your order has already been shipped out, we will have to wait until the order is returned to us, at which point we will contact you via email to have the item resent, the customer will be responsible for the re-ship cost.
Q: What are the International Order Custom Duties?
A: Customs issues and regulations are outside the control of the United States Postal Service.
- Mailers of packages in the United States pay for postage that covers the cost of transporting and delivering packages. Customs duties and taxes are not covered in the postage fee, but are the responsibility of the recipient.
- We recommend that either you contact the local customs office for specifics.
Q: UPS International Duties & Taxes
A: Mailers of packages in the United States pay for postage that covers the cost of transporting and delivering packages. Customs duties and taxes are not covered in the postage fee, but are the responsibility of the recipient. Please check the appropriate service guide or contact your local UPS office for country specific billing information.
Q: How can I place a custom order?
A: The best way to place a custom order is to send an email to Ljalley95@gmail.com with what you are looking for. It would be best to provide what your design is, the size of your design, the colors and how many colors in the design, and lastly, the quantity that you are looking to order so that we can give you a precise quote right away.
Q: What if I need to do a return or exchange?
A: All sales are final. Please carefully review your information (name, address, and order) before finalizing your purchase.